2018-05-11

IT Demand Manager
Job Opportunity at Pitisci & Associates

Posted on May 11

813-609-6959

Location: St. Petersburg, FL
Job Type: Full Time
Job ID: W4159496

IT DEMAND MANAGER
Direct Hire

St. Petersburg, FL
No Third Parties, No Sponsorship.

Summary
 
Our Global Manufacturing client is seeking an IT Demand Manager.  This role assumes ownership for overseeing IT demand in the shop floor systems area globally and matching it with the existing IT supply. Follow the execution of the requests throughout their lifecycle and report out on the KPIs for the area.
 
KEY SKILLS:  PROJECT MANAGER, IT DEMAND in SHOP FLOOR (supply), PROCESS IMPROVEMENT
 
Responsibilities
  • Oversee the application portfolio for the shop floor area including system features provided
  • Work with the manufacturing sites, regional IT teams and Business Relationship Managers to direct the requests into the appropriate channels
  • Ensure consistent capturing and prioritization of the demand towards IT and regular alignment and prioritization
  • Facilitates budget and resource estimates for projects, change requests
  • Participate and contribute (at a high level) to any ongoing operational/business activity which will create substantial IT demand
  • Provide input into the yearly planning cycle based on visibility of the IT demand
  • Creates information packs for senior management and other business units to create transparency over the demand pipeline, the status of current in-flight projects
  • Develop KPIs for Demand Management as well as dashboards and regular reports to create transparency and tracking of change requests and projects
  • Prepare and maintain a System Enhancement Request Portfolio view and facilitate prioritization and scheduling decisions for System Enhancement requests in order to ensure optimal usage of the IT capacity
  • Ensures timely and accurate escalations of all IT demand related issues to senior management and key stakeholders
  • Oversee external contractor resources used for staff augmentation
  • Ability to work effectively under pressure with constantly changing priorities and deadlines
  • Communicate effectively at all levels of the organization (leadership, business, global counterparts and offshore vendors)
  • Understand and embrace the global Information Technology strategic direction
  • Work with Architects, IT managers, Technical Experts to ensure adherence to Technical and Functional governance processes
  • Work with continuous improvement mindset - identify, improve and optimize opportunities to improve delivery
 
Requirements
  • Minimum of 8 years' work-related experience required in the field of IT, 4 years of experience in a similar position
  • Bachelor's Degree in Computer Science or related field
  • Experience with shop floor management software solutions
  • Excellent stakeholder management/negotiating skills
  • Good understanding of software development lifecycle
  • “Can do” attitude and driver personality
  • Excellent verbal and written communication skills
  • Structured, process driven, pragmatic problem solver approach
  • Experience with working in a multicultural environment
  • Good relationship building skills
  • Quick learner
 
Advantage
  • Master’s Degree in Computer Science or related field
  • Project management experience (Agile, Waterfall)
  • Vendor management skills
  • Past work experience in Discrete manufacturing environment
  • ITIL Foundations Certification
  • Release management experience
  • Business Analyst background
 
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